EXCHANGES & RETURNS

Easy 30-Day Returns

We want you to love every item you purchase from Familywear.com. If you're not completely satisfied, you may return your items within 30 days of delivery for a full refund or exchange.

Return Eligibility

To be eligible for a return, your item must be:

• Unworn and in its original condition
• Unwashed and with all tags attached
• In original packaging, if applicable

Please note: Final sale items, undergarments, and personal care products cannot be returned for hygiene reasons.

How to Start a Return

To initiate a return, please follow these steps:
1. Visit our Returns Center.
2. Enter your order number and email address.
3. Select the item(s) you’d like to return or exchange.
4. Follow the on-screen instructions to schedule a doorstep pickup or drop-off.

Return Shipping

We offer free return shipping for orders within the Bay Area. For orders outside the Bay Area, a small return shipping fee may apply, which will be deducted from your refund.

Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed back to your original payment method within 5–10 business days.

Exchanges

Want a different size, color, or item? Exchanges are easy and free within 30 days. Follow the same return steps and choose 'Exchange' when prompted.

Local Support

Our local ambassadors are available to assist Bay Area customers with quick and direct support. For personalized help, please contact us at returns@familywear.com.

Questions?

If you have any questions or need help with your return, our customer service team is here to assist:

Email: returns@familywear.com